Return Policy

Return Eligibility

Due to the personalized nature of our gift box services, returns are generally not accepted for custom-curated items. Standard and premium packages may be eligible for return or exchange under certain circumstances.

Return Timeframe

If you are not satisfied with your purchase, please contact us within 7 days of receipt to discuss return options. We will work with you to resolve any issues with your order.

Return Conditions

Items must be returned in their original condition, unopened and unused. Custom-curated items cannot be returned due to their personalized nature. Standard and premium packages must be returned in original packaging.

Return Process

To initiate a return, please contact us using the contact information provided on this website. We will provide you with return instructions and a return authorization if applicable.

Refunds

If your return is approved, we will process a refund to your original method of payment. Refunds may take 5-10 business days to appear in your account after we receive and process your return.

Exchanges

We may offer exchanges for items of equal value, subject to availability. Please contact us to discuss exchange options for your specific situation.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include replacement, repair, or refund depending on the circumstances.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item. Original shipping costs are non-refundable.

Contact Us

If you have questions about our return policy or need to initiate a return, please contact us at:

Email: help@scentsoycandles.world
Phone: +1 (303) 979-1968
Address: 8537 S Reed St, Littleton, CO 80128, United States